You've asked me to have my client call their insurance company. Can't you do that?

A large percentage of the time, CCS handles the heavy lifting of calling insurance companies to resolve issues. In some cases, we have exhausted all our avenues and ask you to have your client call.

Why? Insurance companies are legally and contractually more accountable to their members (your clients) than to providers. Here is why a client call is often the "fast track" to a resolution:

• Member Priority: Insurers often prioritize concerns coming from the person paying the premiums.

• Faster Escalation: Claims stuck in "pending" status are often released immediately once a member calls to verify information.

• Empowerment over Advocacy: Encouraging a client to navigate these hurdles helps them build agency and reduces the friction caused by third-party communication delays.