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I entered a session incorrectly, what do I do?

Correcting a Billing Error

Accidents happen—whether it’s the wrong CPT code, an incorrect date of service, or the wrong session duration. To fix a logged session, follow these steps to ensure the insurance company receives the corrected data:

  • Don't Delete the Session: Once a session is synced, deleting it in SimplePractice may not stop the claim that has already been "scrubbed" for submission.

  • Submit a Claims Inquiry Form: This is the official channel for corrections.

  • Be Specific: In the form, clearly state the Date of Service, the Client Name, what was entered incorrectly, and what the correct information should be.

What Happens Next?

Our billing department will "void" or "replace" the original claim with the insurance payer. Because this involves communicating a change to the insurance company, please allow for a standard processing window (up to 30–45 days) for the corrected version to reflect on your payment report.