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Can I update my Kaiser directory photo and 'Accepting New Patients' status?

Kaiser Directory Limitations

While we understand the importance of a complete and accurate online presence, the Kaiser Permanente provider directory has specific technical restrictions that are managed exclusively by Kaiser's internal IT and credentialing departments.

  • Profile Photos: Currently, there is no administrative portal or authorization level that allows CCS or individual clinicians to upload or change photos on the Kaiser directory.

  • "Accepting New Patients" Status: A known, long-standing issue exists within Kaiser's system where many providers are defaulted to "not open to new clients."

  • Our Advocacy: CCS has repeatedly flagged this status error to Kaiser leadership. While they have acknowledged the glitch and are reportedly working on a long-term solution, a definitive fix has not yet been deployed.

What You Can Do

Since the Kaiser directory is currently restricted, we recommend focusing your professional branding on platforms you can control:

  1. CCS Website Profile: Ensure your photo and bio are up-to-date on the main Collective Counseling Solutions site.

  2. External Directories: Use Psychology Today or TherapyDen to clearly state your availability for Kaiser members.

  3. Direct Communication: When talking to potential referrals, clarify that you are indeed accepting new patients despite what the Kaiser portal may indicate.