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The Payout Cycle

When will I receive my first payment from CCS? How will I  get paid? Which sessions will I be paid for?

Schedule / Cadence

  • CCS issues payments twice per month: on the 15th and the 30th/31st (or the Friday before if it falls on a weekend) Please Note: There can be a little bit of a lag in the first month depending on when you submit your first claims

  • Each paycheck includes all claims that were fully processed and paid out by the insurance companies before that specific pay cycle ended. Please note: Payouts do NOT include every claim submitted during that time

  • Most insurance carriers take 4–6 weeks to process and pay a claim after it is submitted. Because of this, you should expect a few-week gap between your first session and your first deposit.

  • Payments are made via direct deposit to the account that you set up in APlus Payroll when you onboarded with CCS. Click here to log into the APlus Payroll Portal.

Payment Reports

Within a few days after payment is deposited, you will be sent a fully transparent payment report, reflecting the client's EOB (insurance rate, reimbursement rate, client cost, payment to clinician)

  • The report breaks down exactly which claims were paid and the specific reimbursement rates applied.

  • If a session hasn't been paid by insurance yet, it will not appear on the report. We only report on completed financial transactions.

  • Click here for our video on how to read your report.

Delayed Claims

If you notice a specific claim is taking longer than the standard 6-week window to process, you don't have to navigate it alone.

  1. Audit the chart using our guide on troubleshooting unpaid claims.

  2. Access the Claims Inquiry Form.

  3. Submit the details of the session in question.

  4. Our billing team will investigate the delay and provide an update on the claim status.