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Why haven't I been paid for a specific session yet?

Understanding the Claim Lifecycle

It is natural to look for a specific session on your most recent report, but insurance processing is rarely instantaneous. To help you manage expectations, here is the typical timeline for a claim:

  • Days 1–7: Claim is scrubbed and submitted by CCS to the insurance clearinghouse.

  • Days 8–30: The insurance company "adjudicates" the claim, verifying benefits and calculating the provider/member split.

  • Days 31–45: Funds are released to CCS, and the session is slated for your upcoming bi-monthly payout.

When to Take Action

If a session has been logged correctly for more than 6 weeks and hasn't appeared on a report:

  1. Verify the Basics: Ensure a diagnosis was entered and the chart was set up correctly.

  2. Submit an Inquiry: Use the Claims Inquiry Form to alert our billing team so they can track the specific claim and resolve any issues.